Terms and Conditions

General Terms and Conditions

Last updated: July 2026

§ 1 Scope and Customer Base

(1) These General Terms and Conditions (hereinafter "GTC") apply to all business relationships between FadMo International Trade s. r. o., Karpatské námestie 7770/10A, 831 06 Bratislava, Slovak Republic (hereinafter "Moderamed" or "Seller") and the customer (hereinafter "Customer" or "Buyer"), concluded through the online shop at www.moderamed.com.

(2) Moderamed is exclusively directed at business customers. Customers are exclusively qualified medical professionals, clinics, medical practices, and licensed medical facilities. Sales to consumers are excluded.

(3) By placing an order, the Customer confirms that the products are being acquired exclusively for commercial or professional purposes.

(4) Any deviating, conflicting, or supplementary terms and conditions of the Customer shall not become part of the contract unless their validity is expressly agreed to in writing.

§ 2 Conclusion of Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order.

(2) By submitting an order, the Customer makes a binding offer to purchase the products contained in the shopping cart.

(3) Moderamed confirms receipt of the order by automated email (order confirmation). This confirmation constitutes acceptance of the offer. The contract is concluded upon receipt of the order confirmation.

(4) Before any order is shipped, Moderamed manually verifies the Customer's professional qualification. This verification requires the Customer's VAT ID and documentation evidencing authorization to purchase and handle the relevant medical devices, such as proof of medical licensure, professional registration, or clinic or practice accreditation. Goods are dispatched only after this documentation has been reviewed and confirmed. Moderamed reserves the right to decline an order, or to withhold shipment, if such qualification cannot be verified.

§ 3 Prices and Payment

(1) All prices are net prices in Euros (EUR), exclusive of applicable statutory VAT and shipping costs, unless stated otherwise.

(2) Payment is made via the payment methods offered in the online shop. The purchase price is due upon conclusion of the contract.

(3) The Customer is in default if payment is not made within 14 days of the due date and receipt of the invoice. In the event of default, Moderamed is entitled to charge default interest at a rate of 9 percentage points above the applicable base interest rate.

§ 4 Delivery and Shipping

(1) Delivery is made to the delivery address specified by the Customer. Moderamed ships from Slovakia & Germany.

(2) Delivery times are generally 2–5 business days within Slovakia or Germany and 3–7 business days within the EU, unless otherwise stated.

(3) Delivery dates and deadlines are non-binding unless a fixed delivery date has been expressly agreed upon.

(4) Shipping costs are displayed to the Customer during the ordering process before the order is completed.

(5) The risk of accidental loss or deterioration of the goods passes to the Customer upon handover to the carrier or freight forwarder.

§ 5 Retention of Title

(1) The delivered goods remain the property of Moderamed until full payment of all claims arising from the purchase contract.

(2) The Customer is obligated to treat the reserved goods with care. Seizures or other third-party interventions must be reported to Moderamed immediately.

§ 6 Warranty and Defect Notification

(1) The statutory warranty provisions for commercial transactions apply.

(2) The Customer is obligated to inspect the delivered goods immediately upon receipt for defects, damage, and completeness. Visible defects must be reported in writing within 5 business days of receipt; otherwise, warranty claims are excluded.

(3) Medical products are excluded from return or exchange if the original packaging has been opened or the seal has been broken. This serves to maintain product safety and CE certification.

§ 7 Limitation of Liability

(1) Moderamed is liable without limitation for intent and gross negligence. For slight negligence, Moderamed is only liable for the breach of essential contractual obligations (cardinal obligations), limited to the foreseeable, contract-typical damage.

(2) The above limitations of liability do not apply to damages arising from injury to life, body, or health, or to claims under product liability law.

§ 8 Data Protection

The collection, processing, and use of personal data is governed by our Privacy Policy, available at Privacy Policy.

§ 9 Applicable Law and Jurisdiction

(1) The laws of the Slovak Republic shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) The place of jurisdiction for all disputes arising from or in connection with contracts between Moderamed and the Customer is Bratislava, Slovak Republic, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.

§ 10 Severability Clause

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall not be affected. In place of the invalid provision, the valid regulation that comes closest to the economic purpose of the invalid provision shall apply.